Our Privacy Policy

Your rights, your information and how we use it

The Harbourside Clinic Ltd is committed to protecting your personal information. Our Privacy Policy contains important information about what personal details we collect; what we do with that information; who we may share it with and why; and your choices and rights when it comes to the personal information you have given us. We may need to make changes to our Privacy Policy; so please check our website for updates from time to time.
This version of our Privacy Policy was last updated 23rd May 2019.

How to contact us
If you have any questions about our Privacy Policy or the information we collect or use about you, please contact us:
Sarah Foskett
The Harbourside Clinic Ltd
4/5 Cornhill
LL49 9AT
Telephone: 01766 514680
Email: info@harboursideclinic.co.uk

Information we collect and use
Information about you that we collect, and use includes:

 Information about who you are e.g. your name and contact details
 Information connected to your treatment and prognosis
 Information about your contact with us e.g. appointments, patient records, phone calls, emails / letters
 Information that is automatically collected e.g. via cookies when you visit our website

What are cookies?
A cookie is a small file – it’s saved onto your computer or other device when you visit some websites.
Our website currently does not use cookies. If we employ the use of cookies in the future, then we will update this policy accordingly.

Where we collect your information
We may collect your personal information directly from you, from a variety of sources, including:

 Phone conversations with us
 Emails or letters you send to us
 Appointments with us

What we collect and use your information for
We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:

 You have given us your permission [consent] to send you information about treatment and advice which we believe may be of interest and benefit to you
 It’s necessary for us to meet our legal obligations e.g. tell you about changes to Terms and Conditions or for the detection and prevention of fraud
 It’s in the legitimate interests of The Harbourside Clinic Ltd e.g. to deliver appropriate information and guidance so you are aware of the options that will help you get the best outcome from your treatment; where we need to process your information to better understand you and your requirements. If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our services.<

Who we may share your information with
We will never disclose your details to someone else. Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure and only if you have given signed permission to share with your GP, Insurance firms or anyone else you request.

Where your information is processed
Your information is processed in the UK, specifically Wales only.

How we protect your information
We take information and system security very seriously and we always strive to comply with our obligations. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.
Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. We protect sensitive or confidential information when storing or transmitting information electronically.

How long we keep your information
We will keep your personal information only where it is necessary to provide you with our services while you are a customer and for 7 years minimum after the last time you were a patient at the clinic. If you were a child, then our obligation is 7 years after you are 21 years old.
We may also keep your information after this period but only where required to meet our legal obligations, e.g. book-keeping and accounting. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.

Your individual rights

You have several rights in relation to how Harbourside Clinic Ltd uses your information. They are:

Right to be informed
You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with – we do this in our Privacy Policy and privacy notices.

Right of access
You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).

Right to request that your personal information be rectified
If your personal information is inaccurate or incomplete, you can request that it is corrected.

Right to request erasure
You can ask for your information to be deleted or removed if there is not a compelling reason for Harbourside Clinic Ltd to continue to have it.

Right to restrict processing
You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.

Right to data portability
You can ask for a copy of your personal information for your own purposes to use across different services. In certain circumstances, you may move, copy or transfer the personal information we hold to another company in a safe and secure way.

Right to object
You can object to Harbourside Clinic Ltd processing your personal information where: it’s based on our legitimate interests, if we were using it for research and statistics.

How to make a complaint
We will always strive to collect, use and safeguard your personal information in line with data protection laws. If you do not believe we have handled your information as set out in our Privacy Policy, please contact us and we will do our utmost to make things right.
If you are still unhappy, you can complain to the Information Commissioner’s Office for the UK (the ICO).